Map the path from stranger to supporter.

A clear path from first visit to lasting support, audited, redesigned, and tested end to end.

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One relationship, seven moments.

Most nonprofit websites are built page by page: a homepage, a donate page, an about page, without anyone mapping what a supporter actually experiences moving through them. Trust gets lost in the gaps between pages, not inside any single one.

I audit the full journey, find where people lose clarity or confidence, and redesign the moments that matter most.

The journey I map and improve

01

Discovery

Someone finds you through search, a referral, or a campaign. First seconds decide if they stay.

02

Understanding

They read enough to know what you do and who it helps. Confusion here ends the visit.

03

Trust

Proof of impact, credibility signals, and clarity on where money goes replace hesitation with confidence.

04

Donation

The giving flow itself. Friction, unclear amounts, or a confusing form lose gifts that were already decided.

05

Thank-you

A prompt, specific thank-you turns a transaction into the start of a relationship.

06

Next action

A clear, low-pressure next step, like a follow, a subscribe, or a share, keeps the connection alive between asks.

07

Return support

The moment a first-time donor becomes a second-time donor, and eventually a lasting supporter.

See it in practice

Humacts needed donors to trust exactly where their money went before they'd complete a gift. I rebuilt the donation flow and the trust signals around it. Read how.

Read the Humacts case study

Find where your journey breaks.

Book a free call and we'll walk through your current journey together. No audit required to start the conversation.

Book a free call